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Help Centre


Shipping & Delivery

When will my order be dispatched?

How long does delivery take?

How much does shipping cost?

How can I track my order?

Can I change my delivery address after my order has been placed?

What services are not included in my shipping cost?

What is a tailgate service?

How will I know when my order is on the way?

Will I have to sign for delivery?

What if my goods arrive damaged?

What if I am not home when my order arrives?

What is covered by my Transit Insurance?

What is SMAI not liable/responsible for?

Can I pick up my order?

Do you deliver to remote areas in Australia?

Do you ship to New Zealand?

Do you ship internationally?


How do I know if my order has been successful?

The item I want is out of stock.

Do you place items on back order?

Can I place an item on hold or lay-by for purchase at a later date?


What payment types do you accept?

What finance options do you have available?


Are your prices in Australian dollars?

Do your prices include GST and other taxes?

Do you offer wholesale or bulk pricing?


Can I return my item?

How do I return an item?

How do I know if you have received my return?

What items are excluded from the returns policy?

What do I do if I think my item is faulty?

What do I do if I haven’t received my order?

What do I do if my order is missing items?

What do I do if I received the wrong item?


How will I be refunded?

When will I receive my refund?

Are shipping costs refundable?


How do I exchange an item?

What if I need my exchanged item to arrive sooner?


How do I use my voucher?

Why is my voucher not working?

Gift Cards

Do you have gift cards?

Do gift cards expire?

Can more value be added to a gift card?

How do I use a gift card?

Can I return, exchange or refund my gift card?

Can gift cards be used more than once?

Can I return, exchange or refund items initially purchased using a gift card?

How can I check my credit balance and transaction history?

Do I need to have an account to use a gift card?

Can a gift card be used to pay for shipping and taxes?

Can I apply a discount code to my gift card purchase?



How do I update my details on my account?

Will my information be sold to third parties?

What do I do if I forgot my password?

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