Terms and Conditions

Your use of this site indicates your acceptance of these terms and conditions. SMAI reserves the right to make modifications, alterations or updates to this site and these Terms & Conditions at any time and without notice to users. You accept the affirmative obligation to periodically review whether or not these Terms & Conditions have changed, and your continued use of this site shall be deemed an acceptance and agreement to be bound by such modifications, alterations or updates.

ORDERING

All orders are processed daily (weekdays only). Unless there is a delay in the warehouse all orders are dispatched within 24hours. Please ensure that there are sufficient funds available on your credit card before placing orders online. Orders have to be paid in full before shipping.  We accept either Visa or MasterCard. As there is no holding facilities in the warehouse any delay in payment will lead to the cancellation of the order. A re-stocking fee may apply.

Credit card details must be phoned or faxed once order has been placed. If credit card details have not been received your order will not be packed or processed. All credit card holders must take the responsibility in supplying the correct information or any changes to their details (at the time of order). Please note: The pricing level that you have been registered under is subject to evaluation periodically. If your sales do not meet our minimum purchase requirements of $150 (not including GST or freight per order – you will no longer be entitled to our wholesale prices. If your orders are constantly falling below the minimum requirement the price of items purchased will increase by 30% . All order that fall under the minimum purchase requirement will incur a $10 extra handling fee. This fee will be added to the commercial invoice and is to be paid alongside order prior to dispatch.

Prices
Our prices are subject to change without notice due to international currency fluctuations, etc. Our prices on this website are quoted inclusive of Goods & Services Tax.
Sports Master Athletics International Pty Ltd takes no responsibility for the accuracy of price information or specifications displayed on the website. Sports Master Athletics International takes every possible precaution to deliver accurate information, but can not be held responsible for these discrepancies. The valid price is presented on the commercial invoice only Freight is always an additional charge to be paid by the customer.  Freight is also subject to GST. This will be displayed on the commercial invoice.

Large Volume Orders
All large volume orders will be charged in two parts. 80% will be charged prior to packing the goods. The remaining 20% + freight will be charged prior to dispatch of the order.

Minimum Orders
All purchases must exceed $150AUD (stock value only) in order to be processed. If your order falls short of this minimum a $10+ GST surcharge will automatically be applied to your invoice.  

Selling SMAI products online / Drops Shipment
The minimum purchase of $150 AUD (Stock value only) is required. SMAI details as the wholesaler is not to be given to your online customers.

SMAI will not drop ship orders that will not meet our minimum purchase requirement. The on seller will be responsible for checking the products before shipping to make sure everything is in order.

If there is any problem please lodge a claim with SMAI. Goods shipped to your customer without checking will be void of warranty.All on-line customer problems must be handled by the on seller. If the on seller does not use a freight company for sending large shipments, SMAI will send the goods on their behalf. The responsibility of checking up on the order and the ETA of the goods in transit lies with the on-seller – not SMAI. The con note number is recorded on your invoice. 

Phone Orders
SMAI online shopping cart has been developed to assist all SMAI customers in ordering their products. The online shopping cart assures minimum error when processing orders. When orders are placed over the phone SMAI take no responsibility in any typing errors. If you are having issues using our online ordering system please contact SMAI for assistance.

Payment Required Prior to Dispatch
All orders are processed daily (weekdays only). Unless there is a delay in the warehouse all orders are dispatched within 24hours. (Does not include backorders). Please ensure that there are sufficient funds available on your credit card before placing orders online. Orders have to be paid in full before shipping.  We accept either Visa or MasterCard. As there is no holding facilities in the warehouse any delay in payment will lead to the cancellation of the order. A re-stocking fee may apply. Credit card details must be phoned or faxed once order has been placed. If credit card details have not been received your order will not be processed. 

Credit Card Holders
If you are using another persons credit card SMAI has to be notified by the official card holder. It is the credit card holder’s responsibility to inform SMAI of any changes,

Quotes
Quotes are valid for 7 days or while stocks last. Payment can not be made on a quote – please call SMAI office to request a commercial invoice. If freight has not been calculated in the quote the amount will be added on to the commercial invoice. This freight can only be calculated in confirmed stock. If payment is made on a quote and stock has become unavailable – the excess money will be sit as a credit on your file. This credit will be applied to your next order.

Backorders/Out of Stock
At SMAI we constantly receive containers every 6-8 weeks (depending on the range and the time of year). SMAI carries over 2000 products - at any stage in the year we may have around 2% of stock not available upon ordering.
Should there be an alternative product that can be supplied- SMAI will endeavor to contact the customer with any updated information. This does not include any clearance items or items already listed as out of stock on the internet. SMAI will not make contact if a clearance product is not available. If we can not contact you on the phone we will attempt to leave a message. SMAI will not hold the order – we will send the order as is.
If a particular item is out of stock - this item will be placed on a backorder list. This is free of cost. No payments are made towards backorders. Once the container arrives an SMAI staff member will contact you by phone or email notifying you of the items back in stock. If backorder is approved the price of the product + freight and GST will be invoiced.

Specials 
SMAI product specials and promotional sales are only applicable to orders that fall over the minimum purchase requirement of $150 (ex GST).
These sales do not apply to clearance items, bulk buy, commercial equipment and Australian made gear.  

SHIPPING

Freight
Our nominated freight carrier is Star Track Express or Toll Express. Freight subject to cubic conversion: The price for freight will be calculated on the dead weight or by cubic meter – whichever is the greater. Taking this calculation process into consideration most orders can not be precisely calculated until the full order is packed and ready for dispatch. Items that are less complicated to calculate are large individual items for example gymnastic mats, punch masters, and/or dead weight goods for example. Dumbbells, kettle bells etc. All freight quotes are an approximate.

Same Day Shipping
The team at SMAI strives to make your ordering and shipping experience fast and effective. Internet orders placed before 12noon will be shipped out from the SMAI warehouse the same day* (conditions apply).

*Same day shipping is based on your order having no processing issues with stock availability, production, shipping or payment. Same day shipping is Weekdays only on internet orders placed before 12noon. Excludes public holidays, and warehouse shut down over Christmas.

Price Change
At SMAI we try our best to assist our customers in offering the most affordable freight service. Because this is a service that we outsource we have no control over rate changes – however we endeavor to do our very best to continue to offer competitive rates.

Leave as Instructed (LAI)
If you have opted for (LAI) for your delivery - Sports Master Athletics International and Star Track does not accept any responsibility for any theft, damage or loss on any item.

Do you need a Freight quote?
If you have an order or a wish list in mind and require an immediate freight quote - please call SMAI*.
For extra convenience – Outside of office hours you are more than welcome to submit an order online for a freight quote. To do this, please make sure you clearly note in the message box > QUOTE REQUIRED.

Failure to note QUOTE REQUIRED will result in the order being processed, charged and dispatched.
 

Pallet deliveries
If your wish list includes any large gym equipment, boxing rings, MMA cages or large quantity of weights we can arrange pallet deliveries via Toll Express.

If you do not have any offloading facilities such as a loading dock, forklift or pallet lift did you know that we can arrange your pallet to be delivered via a tailgate service

Remote Areas
If you live in a remote are or are not sure of local depot please inform SMAI staff. In most remote location areas there is a central drop off point that needs to be noted on the consignment. If this information is not supplied an extra surcharge will apply.

Second Delivery Charges
If goods are not signed for and instructions are to leave somewhere on premises, any theft or damage will not be covered by insurance. In order to sign for the goods customer must 100% guarantee that someone will be available between 9AM and 5PM Monday to Friday to sign for goods. If Star Track attempt to deliver knowing these opening hours and no one is there to sign for goods, a card will be left and SECOND DELIVERY CHARGES will automatically be charged to your Credit Card. It is Customer’s responsibility to notify SMAI office of any changes to their special delivery instructions or their change of address. Failure to do so will result in customer being liable for all the redirection or second delivery charges that will occur.


Signing and Receiving goods.
Unless specified as ‘leave as instructed’ (LAI) - all customers must sign for goods and even more so be aware of the cartons/s conditions and quantity you are signing for. In most cases all items are delivered as one delivery – however if the courier company does deliver a part shipment - please acknowledge this ‘part shipment when signing for goods. If you have received a part shipment please call SMAI Head Office.
* If you sign for the goods without checking the quantities SMAI would not be able to file a missing box claim on your behalf. The freight company takes your signature as proof of full delivery.

Goods damaged in Transit
The freight company requires the driver’s signature on the consignment confirming the damage. If upon delivery you do not acquire the driver’s signature of damage through transit your insurance claim will be void. Our insurance company requires any items damaged in transit must be reported to SMAI within 24 hours of receiving the goods. Failure to do so – No claim can be processed. 

Tailgate Service
Tailgate is a service for customers who have ordered large machines, units, excessively heavy items. This service is for customers that have no offloading facilities e.g., forklift or loading dock. By requesting a tailgate service the customer must supply full shipping details and contact information. At SMAI we have a duty of care to all our customers. When ordering heavy objects and machines we will always professionally pack and secure the items accordingly. We always indicate the amount of individual items on each pallet and request the receiver/customer to account for this label on the outside of the pallet. Customer must sign for goods. If the shipment is damaged the customer & driver must acknowledge this on the con note. Customer is responsible for the breakdown and QTY of items on pallet. Pallets only delivered to large ground floor loading areas. This service is not covered by SMAI. It is a additional cost to be paid by the customer.

 PRODUCT WARRANTY

Warranty
All equipment sold by SMAI is covered by a manufactures warranty. This warranty is provided against defects in material and faulty workmanship that is deemed flawed by the manufacturer. The warranty is effective from the date of purchase on the invoice by the original purchaser.
SMAI Warranty does not cover claims for damage due to normal wear and tear, improper use or neglect. Warranty is void if the product in question is subject to alterations, faulty installation, abuse or damage as a result of;
• Failure to provide the recommended quantity of equipment to avoid the product being over used (over shared commercially).
• Using equipment that is not rated for that use
• Failure to maintain gear

With time and normal wear and tear, products will lose effectiveness and will require replacement.

Claims
Claims for missing or incorrectly supplied goods must be lodged with us within 14 days of receipt of goods. The invoice number and product code must also be supplied. 

Manufactures Flaw
If SMAI accepts to refund a product due to a manufactures flaw, the original freight price will not be refunded. SMAI will only be liable for return cartage only. Products with a manufactures flaw can not be replaced, only a refund of the original value can be applied to the customers card file. If SMAI deems that the damages fall under wear and tear the customer will have to pay for the postage to get the goods back.

SMAI professional gym equipment
‘Comfit’ equipment is sold at factory prices. The customer is responsible for the assembly of the equipment. Any manufacturing fault has to be reported to SMAI within 14 days. After 14 days all claims will be void. Please make sure you check your shipment for any damages that might be caused in transit. Customer is responsible for assembly / servicing and up keep of the machine.

Frame warranty only applies to current stock line products.
Customer is responsible for the correct assembly of the equipment by a professional.

Suples Warranty
There is a two year warranty for genuine leather throwing dummies and Bulgarian training bags, starting from the date of purchase.
This warranty is NOT VALID if products have been mishandled, improperly stored, or used for purposes that the product is not intended for (e.g. WWE Style Throws). Warranty is also void if the leather has not been properly cared for.
Any defects related to materials and manufacturing are covered by the warranty.
The warranty does not cover cosmetic items (i.e. scratches, scuff marks, denting, or compression from incorrect storage, fading, discoloring or weathering, normal wear and tear or damage due to neglect or vandalism.

CrossFit Wall Balls
Not suited for rough walls. When using the wall balls the surface of the wall needs to be smooth. Rough edges and exposed corners will cause the vinyl to wear out and eventually split.

The life time of this product is determined on the environment it is put in.

SMAI KiMax Punch Master
The Kimax Punch Master should remain stationary at all times especially whilst punching - the bag is not designed to be tilted or bent as the core is plastic. The SMAI KiMax Punch Master does not have a flexible centre. The top can not be removed and used as a ground and pound bag.
If the bag is tilted on the side for training or rolled away for storage the base will break. Moving of the punch master when filled with either sand or water is a two man operation. Please take care when lifting/relocating punch master.

B237N-kimax is predominantly used and recommended as a light weight hitting target.This product is designed for light weight sparring with the use of protective hand gear. No jewellery, weaponry or any shap object should be used on the product as it may cause severe wear and possible serration to the top. Misuse of the product will not be covered by warranty.

Storage / Warranty - Shops + Individual on sellers
Warranty still stands at 14 days from the date of purchase. If SMAI goods are to be stored in warehouses etc the goods must be checked prior to storing. It is recommended that you go over the order before storing. You must ensure that goods are stored in a cool, dry and fully covered storage. Mold caused by excess heat and sweating of the product due to bad storage or climate is not covered by warranty. Extreme weather conditions will affect the products quality. Our marine insurance only covers the claims that are made within 14days from the date on invoice. Any claim after this period will be deemed as void. Please double check;

• Quantity / products / style/sizes is correct
• tems with missing assembly items (e.g. nuts and bolts)
• No freight damage to the product.
   

Clothing
Colour: Every effort has been made by SMAI to portray the colours of the products that appear on our website as accurately as possible however the actual colour viewed by the user will vary depending on the monitor you are using. www.smai.com.au cannot guarantee your monitors display is accurate.

Clothing returns policy: if your order is as stated in the point above or you are unsatisfied with your product please return it to us for an exchange or credit (excluding postage) within 14 days of the date of order

Custom orders: we will not exchange any custom orders unless there is a manufacturing fault.

Clearance Items
Items indicated as ‘clearance’ on www.smai.com.au are so for any of the below reasons;

• Excess stock
• Product line will be superseded by an improved model
• Incorrect printing/packaging
• Slow moving products that will not be coming back into stock
• Products with small faults  - this will be indicated in the product description.
• All items on clearance are non-refundable and non-returnable.

Product Replacement
Products are warranted for defects in materials and workmanship for 14 days from date of purchase, provided they have not been subjected to obvious abuse, neglect or misuse. Sports Master will replace such products and, other than this, will have no obligation. With the foregoing exception, Sports Master makes no express warranties.
After 14 days SMAI will not accept the claim.

What can you return?
New merchandise which prior to any use, you believe has a manufacturers flaw, may be returned for exchange/refund within 14 days of purchase. There is no warranty for product misuse. Goods will not be accepted without an RAN number. To receive a RAN please file claim with SMAI staff member to receive a RAN number.

What you cannot return?
Merchandise unsuitable for resale includes: Merchandise that has been worn Merchandise that has been washed. Merchandise that has been altered or soiled, Discontinued merchandise Sparring equipment that is packed too tightly which changes the shape of the product, Custom made products, Merchandise with insufficient packaging, Unwanted goods/excess stock, or any terms indicated by SMAI as clearance stock.      

Returns Procedure
Call Sports Master Customer Service Department for a Return Authorization number (RAN).
This ‘Returns Number’ is only valid for 14 days. Carefully pack the merchandise and return in a sturdy box. Make sure the merchandise is in the original packaging, is loosely packed to avoid wrinkling. All returns must have a copy of the invoice that the item was purchased on. Mark your RAN # clearly on the shipping label.  After 14 days SMAI will not accept the claim.

Send the goods to our mailing address below using Australia Post. If upon receipt of goods, the merchandise falls into the category of "what you can return" listed above, we will credit you the shipping costs.  The shipping cost will be calculated on a standard Australia postal cost.

Any items returned in excessively large packaging will not be refunded the total amount. Goods are returned at the customer’s responsibility if extra service’s such as registered or express post are paid by the customer  - these extra services will not be refunded by SMAI.
Once proof of purchase has been provided and the products is still with the stated warranty period SMAI will attempt repair (or) replacement (or) issue a store credit. Shipping is not covered by SMAI,

If return items are classified as a manufacturing fault - SMAI will only refund a standard postal cost. SMAI forfeits any responsibility and extra costs paid by sender and/or objects that do not fall under manufactures fault, and/or objects that do not comply with ‘what you can return”

Return Address
Sports Master Athletics International
105-119 Jardine Street
Fairy Meadow
NSW 2519Australia

Re-Stocking Fee
Any unused goods that are not wanted can be returned at customers own expense within 14 days of purchase. The customer takes full liability for the insurance of the unwanted goods in transit. If goods are damaged through transit – SMAI will not refund any goods that have been damaged in transit or are not suitable for re-sale. A standard re-stocking fee of $150 will apply to any unwanted items. If the returned goods do not meet SMAI ‘return specifications’. SMAI reserve the right to reject the returned goods. If rejected, the unwanted goods will be sent back to the customer at their own expense.

CUSTOM MADE EQUIPMENT

Custom equipment
Custom made equipment and apparel is covered by a manufactures warranty. All custom made equipment is non-returnable and non refundable. Payment requirements for selected custom goods are 50% prior to production and 50% once goods arrive at SMAI Warehouse. Goods can be picked up from SMAI or freighted to you by our nominated freight company Star Track Express.  This freight service is an additional charge that will be calculated once the order has been received and is ready for dispatch.

Production time
Depending on the type of product on order the production time will vary. At the time of order SMAI will be able to advice on an approximate ETA.

Air freight
Air freight is a faster more expensive service. Air freight is limited to certain orders. This can only be quoted on an individual bases only.

Sea Freight
Sea freight is a longer service – used for large deliveries that can not be air freighted.

Further Requirements
Vector Artwork is required for any customer item. It is the responsibility of the customer to archive their artwork. SMAI will not keep the original artwork. Customer is responsible for checking their artwork prior to submission to SMAI. SMAI will not be responsible for any mistakes in the artwork.

1. Artwork must be a vector based graphic.
• (ai.) Adobe Illustrator
• (EPS.) – Vector based only. The vector based (EPS) file and can be opened and easily edited for type, color, etc. in Adobe Illustrator or PC vector based programs like Corel Draw. They can be CMYK color, or flat pantone color based. These files could be "placed' or "imported" into PageMaker (or Word, Quark, etc.), but not opened by it. They can be almost infinitely scaled in size without degrading the output because they are vector based.

2. Artwork must be laid out accordingly. SMAI does not take any responsibility for any mistake in the artwork,

SMAI GUIDELINES

General Guidelines
Physical training involves serious risks of injury, disability, and/or death. The proper use of SMAI equipment helps reduce such risks but does not eliminate or guarantee protection against them. Use only under the supervision of a skilled instructor/trainer who responsibly monitors techniques and intensity of training and assures that students are properly trained and physically conditioned. Minors using these products should have constant, qualified, adult supervision. Do not use old, modified, damaged, or improperly fitted equipment. The condition and effectiveness of the gear may diminish with time and use. Consult your physician before beginning any exercise program. Know your limitations. 

Protective Equipment Guidelines
Protective products are for non-contact use or light-contact use only, unless otherwise stated on the product. Light contact use is defined as force not causing pain, injury, penetration, or visible movement of the opponent. 

Sparring Gear and Training Guidelines
SMAI sparring gear and accessories are intended only to reduce the risk and severity of accidental injury to protected areas during supervised, non-contact sparring or light-contact sparring. Light contact/force is defined as force not to cause pain, injury, penetration, or visible movement of the opponent. All sparring participants should wear full sets of equipment. Recommended minimum head guard, hand guard/mitt, foot guard, chest guard, shin guards, mouth guard and groin guard. Sparring gear is intended for use during the practice of the sport for which it is designed (e.g. martial arts sparring gear used for martial arts and boxing sparring gear used for boxing), not for other purposes, or more intense uses (e.g. moderate to full contact sparring, bag work, weapons training, other sports including soccer, or for medical purposes). 

Fitness Product Guidelines
SMA gloves are for impact protection are intended only for light contact on soft training targets such as padded shields, hanging bags, speed bags, etc. light contact is defined as impact not intended to cause pain or injury. Padded training mats provide a margin of protection and shock absorption but are not sufficient padding for many training purposes. 

Martial Arts Weapons Guidelines
SMAI martial arts weapons are for training only under expert supervision, for demonstration of forms, for collection, or display.

SMAI martial arts weapons are for training only under expert supervision, for demonstration of forms, for collection, or display.

Weapons training requires: appropriate safety gear, including head, face, eye, and mouth protection and other guards suitable for the particular weapon and techniques being practiced and a safe training environment set up to avoid injury to people and objects.

To decrease chances of injury, users of weapons should: respect the weapons), inspect them before each use to ensure they are in proper condition, and not use them for sparring or contact.
SMAI is not responsible for improper or illegal use or modification of its weapons. Some weapons may be illegal in user’s area; the user must research and follow state and local laws. SMA is not responsible for improper or illegal use or modification of its weapons. Weapons will not be sold to anyone under 18 years of age.

PROHIBITED WEAPONS

When selling prohibited weapons across Australia, SMAI must comply with State & Federal Laws. There is no one rule for all prohibited weapons please carefully read your state’s requirements.

Nunchucku

• New South Wales - Police commissioners permit.
• Victoria - Police commissioners permit.
• ACT - A prohibited weapon/s may be purchased if you are a martial artist.
• Tasmania - A prohibited weapon/s may be purchased if you are a martial artist.
• South Australia - A prohibited weapon/s may be purchased if you are a martial artist.
• Western Australia - A prohibited weapon/s may be purchased if you are a martial artist.
• Northern Territory - A prohibited weapon/s may be purchased if you are a martial artist.
• Queensland - A prohibited weapon/s may be purchased if you are a martial artist.

This permit must be faxed through to SMAI head office prior to ordering any prohibited weapon. This license will be archived at SMAI for future orders. At no time will SMAI be responsible to inform license holder of any expired license. The license holder must take full responsibility in keeping a valid license in Sports Master Athletic International’s archive.

Security Batons

 

• New South Wales - Security License Required
• Victoria - Security License Required
• ACT - Security License Required
• Tasmania - Security License Required
• South Australia - Security License Required
• Western Australia - Security License Required
• Northern Territory - Security License Required
• Queensland - Security License Required

To purchase a security baton - anyone Australia wide will be required by law to submit a valid Security License. This license will be archived at SMAI for future orders. At no time will SMAI be responsible to inform license holder of any expired license. The license holder must take full responsibility in keeping a valid license in Sports Master Athletic International’s archive.

Rubber Guns
 

• New South Wales – Imitation Firearm license required under Firearm Act 1196
• Victoria – Security license or Firearms License Required
• ACT - Security license or Firearms License Required
• Tasmania - Security license or Firearms License Required
• South Australia - No license required
• Western Australia - No license required
• Northern Territory - No license required
• Queensland - No license required

This permit must be faxed through to SMAI head office prior to ordering any prohibited weapon. This license will be archived at SMAI for future orders. At no time will SMAI be responsible to inform license holder of any expired license. The license holder must take full responsibility in keeping a valid license in Sports Master Athletic International’s archive.

To obtain an imitation firearms license contact the Forearm Registry or visit www.police.nse.gov.au/firearms

Tonfa (The law so far – 24-09-2010)
 

• New South Wales - Commissioners Permit Required
• Victoria - Commissioners Permit Required
• Western Australia - No Permit Required
• South Australia - No Permit Required
• Queensland - No Permit Required

This permit must be faxed through to SMAI head office prior to ordering any prohibited weapon. This license will be archived at SMAI for future orders. At no time will SMAI be responsible to inform license holder of any expired license. The license holder must take full responsibility in keeping a valid license in Sports Master Athletic International’s archive

Swords
Clients must be at least 18 years and will be required to present proof if needed. Clients must check the laws and regulations in their state or territory to check the legality of items ordered and it is the buyers responsibility to do so.

SMAI is not liable for any items seized by customs. International clients please check with customs in your country as to the legality of the items and if permits are required for customs clearance.

Warranty: covers manufacturers defects and items with manufacturing faults will be replaced or credited. Misuse, negligence and improper care will not be accepted
Some swords are intended for display purposes only and are stated in the product description accordingly use of these products for cutting or contact may result in damage to the product and bodily harm.

SMAI Membership / Registration

Terms and Conditions
Please take a moment to read these Terms and Conditions. If you agree and wish to process with the SMAI membership/registration simply click the ‘accept’ button. If you do not agree with these terms please select ‘decline’. By declining your registration form will not be processed. 

Only trade registration forms will be accepted for processing. If your set up is any of the following you are applicable to register with SMAI

• Sports or Martial Arts Shop
• Owner of a Gym or Martial Arts club
• Fitness centre
• Personal Trainer

If eligible your registration form will be processed within 24hours if we require more information regarding your business set up you will either be contacted by phone or email. SMAI operate Monday to Friday 9am to 5pm EST time. Please allow an appropriate time frame for any reply.

Registering with Sports Master:
If have been selected by Sports Master to receive wholesale prices. By registering with Sports Master you will not only have access to our wholesale prices you will also receive e-newsletters to your nominated email address. These newsletters will inform you of price changes, product availability, specials and new arrivals. At SMAI we are aware that mass marketing through emails is a burden to any email account holder. We would like to mention at SMAI no automatic emails are generated. All information that is exported from www.smai.com.au  is authorized by SMAI Staff.
To assist all SMAI registered members there is an option to filter what information you would like to receive via email. We recommend at least selecting one category to inform you of any catalogue update. SMAI is set up as a wholesaler/manufacturer - this means we are constantly improving and updating our product lines. These updates can include a reduction in prices, a change in product style’s and the introduction of new products. This information will help you to keep up to date in the market place.

By registering with SMAI you automatically agree to receive updates on specials and new arrivals. To unsubscribe from www.smai.com.au you will not have access to the trade prices online.

The password that will be generated for each eligible member can not be passed on to any other shop or business without Sports Master Athletics International's Written Authorisation. If your registration form is approved by SMAI management you will be emailed a log in and password. These login details are strictly allocated to the recipient email provided in the registration process

SMAI SUBSCRIPTION
 

Terms and Conditions
Please take a moment to read these Terms and Conditions. If you agree and wish to process with the SMAI subscription simply click the ‘accept’ button. If you do not agree with these terms please select ‘decline’. By declining you will not be entitled to subscribe with www.smai.com.au

At SMAI we aim to provide our customers with legitimate information. SMAI takes no responsibility for any messages posted. We can not warrant the accuracy of any message and therefore can not be liable for the contents of any message. If there is information that you have come across that you believe should be reported. Please log in as a ‘subscriber’ and click ‘report the post’. This content will be reviewed by SMAI staff and if content is deemed inappropriate the message / post will be removed from www.smai.com.au within a reasonable time frame.

The messages/posts express on www.smai.com.au are the views of the author of the message, not necessarily the view of SMAI.

By subscribing to www.smai.com.au you agree not to use www.smai.com.au as a media outlet to post any material which is knowingly false and/or defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, profane, sexually oriented, threatening, invasive of a person’s privacy, or in any content that could be in violation of any law.

By subscribing to www.smai.com.au you also agree not to post any copyrighted material unless copyright is owned by you or by www.smai.com.au

As a subscriber of www.smai.com.au, you may not post any links to other sites in your introduction thread or any other content field. 

All images you post on this site become property of SMAI and can be removed at the administrator’s (SMAI) discretion.

SMAI COPYRIGHT
Copyright All images and content on this website including logos, designs, photos, text are all copyright 1985 of Sports Master Athletic International Pty Ltd and cannot be duplicated without our expressed consent.

Use of www.smai.com.au you may not modify, transmit or download or use any material from this website for any personal, public or commercial purpose. SMAI has the right to alter these terms and conditions at any time.
 

INTERNATIONAL - SMAI TERMS AND CONDITIONS


Your use of this site indicates your acceptance of these terms and conditions. SMAI reserves the right to make modifications, alterations or updates to this site and these Terms & Conditions at any time and without notice to users. You accept the affirmative obligation to periodically review whether or not these Terms & Conditions have changed, and your continued use of this site shall be deemed an acceptance and agreement to be bound by such modifications, alterations or updates.

ORDERING

Orders must be placed with strict reference to the codes, sizing and quantities to avoid any confusion or mistakes. If the codes are not referenced correctly SMAI will not take any liability for incorrectly ordered items. Orders will be typed and sent for your confirmation via Email within 2 working days.
To process the order SMAI will require a 50% deposit to be paid which will constitute the acceptance of the order. No order will be processed prior to the deposit payment.
Any changes or mistakes with the Performa invoice must be altered and rectified prior to confirmation of the order once the confirmation has been made no changes may be made to the order.
Adding to the order after confirmation will cause a delay with the processing of the order and alter the time frame in which delivery can be made and change the shipping window.

Prices
Our prices are subject to change without notice due to international currency fluctuations, raw material procurement costs, labour costs, inflation and various other factors.
Pricing on the website is listed as recommended retail (RRP) in AUD (Australian Dollars) inclusive of GST RRP price is set as an indicative guide only.
When you are logged in as an international client using your nominated login and password you will view the prices in USD FOB format accordingly.
Sports Master Athletics International Pty Ltd takes no responsibility for the accuracy of price information or specifications displayed on the website. Sports Master Athletics International takes every possible precaution to deliver accurate information, but can not be held responsible for these discrepancies. The valid price is presented on the Performa invoice and valid for 7 days only Freight is always an additional charge to be paid by the customer.  Freight is also subject to change from the shipping lines and can only be quoted when the goods are ready for shipping to ensure accuracy.

Minimum Orders
All purchases must exceed $10 000USD FOB (stock value only) in order to meet our minimum order quantity without any surcharge or penalty being applied. The minimum amount must be met per port of loading if your order is less than the specified amount per port of loading the following surcharge will be applied automatically to your invoice:
 

• Any order that is less then USD $2000.00 will incur a fee of USD $500.00
• Any order that is less then USD $6000.00 will incur a fee of USD $400.00
• Any order that is less then USD $10000.00 will incur a fee of USD $300.00

Orders dispatched from Australia there will be an automatic surcharge of AUD $300.00 plus an additional AUD $190.00 for local charges. Prices ex Australia is Ex Works - Orders that are shipped ex-Australia require payment in Australian dollars into SMAI’s AUD account. 

Payment Required Prior to Dispatch
SMAI has a requirement of 50% deposit to process an order (proceed to production). The remaining payment must be paid in full prior to the shipping of the goods and booking space with the shipping line. The client will be provided with a copy of the invoice, packaging list, CO and BL via email and it is then the Clients responsibility to pay the remaining amount in full within 7 days of notice. Failure to pay the amount in full within the time period will result in the goods being returned to the port of origin and loss of any deposit paid.

Payment must be made in the form of an international Telegraphic transfer to our account and email (scanned) copy must be forwarded to our sales team as reference to the payment that has been made as it can take up to 7 days for the money to be shown in our account.

Credit card payment internationally is not accepted.

L/C will require a 7% surcharge

Air freight orders must be paid 100% in advance as there is not adequate time to release original documents in Air freight situations.

Any demurrage or wharf storage charges incurred as a result of late payment and delay in the supply of original documents as a result of this will not be covered by SMAI. It is the clients responsibility to pay immediately upon notice to ensure that the documents are received prior to the arrival date.

Quotes
Quotes are valid for 7 days. Freight can only be quoted when the shipment has been packaged and the goods are ready to be dispatched.

Processing time
All orders will be shipped within 25-30 days from Confirmation given that there are no special circumstances within the production time (national holidays, Chinese new year etc). Processing time can be confirmed when the initial order confirmation has been made.
SHIPPING

SHIPPING

 

Freight
Our nominated provider is MOSK shipping lines and all orders without a nominated shipping agent will be moved with our shipping line. If you have your own nominated agent please specify this when you confirm your order.
Freight quotes: this can only be calculated when the goods have been packaged and the CBM and dead weight is calculated. Any measurement or weight prior to packaging will be an estimate only.

Price Change
At SMAI we try our best to assist our customers in offering the most affordable freight service. Because this is a service that we outsource we have no control over rate changes – however we endeavor to do our very best to continue to offer competitive rates.

PRODUCT WARRANTY

Warranty
All equipment sold by SMAI is covered by a manufactures warranty. This warranty is provided against defects in material and faulty workmanship that is deemed flawed by the manufacturer.
SMAI Warranty does not cover claims for damage due to normal wear and tear, improper use or neglect. Warranty is void if the product in question is subject to alterations, faulty installation, abuse or damage as a result of;
 

• Failure to provide the recommended quality of equipment to avoid the product being over used (over shared commercially).
•  Using equipment that is not rated for that use
• Failure to maintain gear
• Improper storage

With time and normal wear and tear, products will lose effectiveness and will require replacement.

Claims
Claims for missing or incorrectly supplied goods must be lodged with us within 7 days of receipt of goods. The invoice number and product code must also be supplied along with evidence in a clear format. Claims after the 7 day period will not be processed.

Storage / Warranty -
If SMAI goods are to be stored in warehouses etc the goods must be checked prior to storing. It is recommended that you go over the order before storing. You must ensure that goods are stored in a cool, dry and fully covered storage area. Mould caused by excess heat and sweating of the product due to bad storage or climate is not covered by warranty. Extreme weather conditions will affect the products quality and life. Our marine insurance only covers the claims that are made within 14days from the date on invoice. Any claim after this period will be deemed as void.

Please double check;

• Quantity / products / style/sizes is correct
• Items with missing assembly items (e.g. nuts and bolts)
• No freight damage to the product.

 
CUSTOM MADE EQUIPMENT

Custom equipment
Custom made equipment and apparel is covered by a manufactures warranty. All custom made equipment is non-returnable and non refundable. Payment requirements for selected custom goods are 50% prior to production and 50% once goods are ready and before dispatch.  This freight service is an additional charge that will be calculated once the order has been produced and is ready for dispatch.

Production time
Depending on the type of product on order the production time will vary usual production time is 30 days from receipt of your confirmation payment.

Air freight
Air freight is a faster more expensive service. Air freight is limited to certain orders. This can only be quoted on an individual bases only and must be prepaid in full prior to dispatch because of the speed of the surface.

Sea Freight
Sea freight is a longer service – used for large deliveries that can not be air freighted.

Further Requirements
Vector Artwork is required for any customer item. It is the responsibility of the customer to archive their artwork. SMAI will not keep the original artwork. Customer is responsible for checking their artwork prior to submission to SMAI. SMAI will not be responsible for any mistakes in the artwork.

1. Artwork must be a vector based graphic.

• (ai.) Adobe Illustrator
•  (EPS.) – Vector based only. The vector based (EPS) file and can be opened and easily edited for type, color, etc. in Adobe Illustrator or PC vector based programs like Corel Draw. They can be CMYK color, or flat pantone color based. These files could be "placed' or "imported" into PageMaker (or Word, Quark, etc.), but not opened by it. They can be almost infinitely scaled in size without degrading the output because they are vector based.

2. Artwork must be laid out accordingly. SMAI does not take any responsibility for any mistake in the artwork. SMAI is not a graphic design company so an individual or company wanting design work should engage the services of a graphic designer before contacting SMAI.

SMAI GUIDELINES

General Guidelines:
Physical training involves serious risks of injury, disability, and/or death. The proper use of SMAI equipment helps reduce such risks but does not eliminate or guarantee protection against them. Use only under the supervision of a skilled instructor/trainer who responsibly monitors techniques and intensity of training and assures that students are properly trained and physically conditioned. Minors using these products should have constant, qualified, adult supervision. Do not use old, modified, damaged, or improperly fitted equipment. The condition and effectiveness of the gear may diminish with time and use. Consult your physician before beginning any exercise program. Know your limitations. 

Protective Equipment Guidelines
Protective products are for non-contact use or light-contact use only, unless otherwise stated on the product. Light contact use is defined as force not causing pain, injury, penetration, or visible movement of the opponent. 

Sparring Gear and Training Guidelines
SMAI sparring gear and accessories are intended only to reduce the risk and severity of accidental injury to protected areas during supervised, non-contact sparring or light-contact sparring. Light contact/force is defined as force not to cause pain, injury, penetration, or visible movement of the opponent. All sparring participants should wear full sets of equipment. Recommended minimum head guard, hand guard/mitt, foot guard, chest guard, shin guards, mouth guard and groin guard. Sparring gear is intended for use during the practice of the sport for which it is designed (e.g. martial arts sparring gear used for martial arts and boxing sparring gear used for boxing), not for other purposes, or more intense uses (e.g. moderate to full contact sparring, bag work, weapons training, other sports including soccer, or for medical purposes).  SMAI has taken precautions such as CE testing to ensure that SMAI protectors are made to the highest international standards and free from any toxic or harmful substances.

Fitness Product Guidelines
SMA gloves are for impact protection are intended only for light contact on soft training targets such as padded shields, hanging bags, speed bags, etc. light contact is defined as impact not intended to cause pain or injury. Padded training mats provide a margin of protection and shock absorption but are not sufficient padding for many training purposes. 

Martial Arts Weapons Guidelines
SMAI martial arts weapons are for training only under expert supervision, for demonstration of forms, for collection, or display.

SMAI martial arts weapons are for training only under expert supervision, for demonstration of forms, for collection, or display.

Weapons training requires: appropriate safety gear, including head, face, eye, and mouth protection and other guards suitable for the particular weapon and techniques being practiced and a safe training environment set up to avoid injury to people and objects.

To decrease chances of injury, users of weapons should: respect the weapons), inspect them before each use to ensure they are in proper condition, and not use them for sparring or contact.
SMAI is not responsible for improper or illegal use or modification of its weapons. Some weapons may be illegal in user’s area; the user must research and follow state and local laws. SMA is not responsible for improper or illegal use or modification of its weapons. Weapons will not be sold to anyone under 18 years of age.

Prohibited Weapons
When selling prohibited weapons Intenationally, it is the responsibility of the purchaser to check the laws in your own country as to whether items are illegal or legal in your region. SMAI is not responsible for any customs delays when importing illegal items if you do not have the correct documentation or confiscation that can happen as a result.
Any loss incurred due to customs issues will not be covered by SMAI.

SMAI Membership / Registration

Terms and Conditions
Please take a moment to read these Terms and Conditions. If you agree and wish to process with the SMAI membership/registration simply click the ‘accept’ button. If you do not agree with these terms please select ‘decline’. By declining your registration form will not be processed. 

Only trade registration forms will be accepted for processing. If your set up is any of the following you are applicable to register with SMAI
International company that is capable of meeting or purchase requirements.
Individual capable of meeting our purchase requirements.

If eligible your registration form will be processed within 24hours if we require more information regarding your business set up you will either be contacted by phone or email. SMAI operate Monday to Friday 9am to 5pm EST time. Please allow an appropriate time frame for any reply.

Registering with Sports Master:
If have been selected by Sports Master to receive wholesale prices. By registering with Sports Master you will not only have access to our wholesale prices you will also receive e-newsletters to your nominated email address. These newsletters will inform you of price changes, product availability, specials and new arrivals. At SMAI we are aware that mass marketing through emails is a burden to any email account holder. We would like to mention at SMAI no automatic emails are generated. All information that is exported from www.smai.com.au  is authorized by SMAI Staff.
To assist all SMAI registered members there is an option to filter what information you would like to receive via email. We recommend at least selecting one category to inform you of any catalogue update. SMAI is set up as a wholesaler/manufacturer - this means we are constantly improving and updating our product lines. These updates can include a reduction in prices, a change in product style’s and the introduction of new products. This information will help you to keep up to date in the market place.

By registering with SMAI you automatically agree to receive updates on specials and new arrivals. To unsubscribe from www.smai.com.au you will not have access to the trade prices online.

The password that will be generated for each eligible member can not be passed on to any other shop or business without Sports Master Athletics International's Written Authorisation. If your registration form is approved by SMAI management you will be emailed a log in and password. These login details are strictly allocated to the recipient email provided in the registration process

SMAI Subscription

Terms and Conditions
Please take a moment to read these Terms and Conditions. If you agree and wish to process with the SMAI subscription simply click the ‘accept’ button. If you do not agree with these terms please select ‘decline’. By declining you will not be entitled to subscribe with www.smai.com.au

At SMAI we aim to provide our customers with legitimate information. SMAI takes no responsibility for any messages posted. We can not warrant the accuracy of any message and therefore can not be liable for the contents of any message. If there is information that you have come across that you believe should be reported. Please log in as a ‘subscriber’ and click ‘report the post’. This content will be reviewed by SMAI staff and if content is deemed inappropriate the message / post will be removed from www.smai.com.au within a reasonable time frame.

The messages/posts express on www.smai.com.au are the views of the author of the message, not necessarily the view of SMAI.

By subscribing to www.smai.com.au you agree not to use www.smai.com.au as a media outlet to post any material which is knowingly false and/or defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, profane, sexually oriented, threatening, invasive of a person’s privacy, or in any content that could be in violation of any law.

By subscribing to www.smai.com.au you also agree not to post any copyrighted material unless copyright is owned by you or by www.smai.com.au

As a subscriber of www.smai.com.au, you may not post any links to other sites in your introduction thread or any other content field. 

All images you post on this site become property of SMAI and can be removed at the administrator’s (SMAI) discretion.

SMAI COPYRIGHT

Copyright All images and content on this website including logos, designs, photos, text are all copyright 1985 of Sports Master Athletic International Pty Ltd and cannot be duplicated without our expressed consent.

SMAI Trademarks
SMAI trademarks cannot be reproduced or used without Express written consent from SMAI pty ltd. Reproduction of SMAI trademarks or production of counterfeit products will be prosecuted to the extent of the law.

 

AGENCY REQUIREMENTS

 

Agency requirements
To gain SMAI agency in your region or nation if we do not have a representative present has the following requirements:
 

1.  All purchase orders must meet the Minimum order quantity as stated. Those who cannot meet the MOQ of over $10000 per order per port will not be eligible for agency and only qualify as a distributor of SMAI products.
2. It is a requirement of an agent to have sufficient systems established to store and wholesale the products and conduct sufficient marketing of the brand to meet the markets demand.
3.  It is the responsibility of the agent to stock a diverse range of products to meet the markets demand.
4. If a  major event is held within the agency region it is the responsibility of the agent within that region to secure and hold a trade stand during the event to promote and commercialize the products.
5. Provide information and news back to SMAI headquarters along with photographic evidence of use and distribution of the products within the region.
6. All products must be purchased from SMAI
7. Agents must not promote a competing product or brand name.
8. Minimum of 2 purchases per year over the MOQ amount per port of loading.
9. If you receive over 10 enquiries for a specific product line it is the agents responsibility to add this line to the product range.
    

Agency benefits:

1.  You will have access to specialized competitive products with all international testing and world recognition.
2. All products are packaged ready for a retail store and cosmetic designs are improved on a consistent basis.
3. Network of international distributors.
4. Opportunity to become a provider of quality products in your region and official supplier and sponsor of your national teams.
5. SMAI will assist in the sponsorship of your national federation
6. All enquiries within the region will be forwarded to the appointed agent.
7. Access to ready made marketing materials and artwork designs.
8. Access to over 1000 promotional images showcasing SMAI products in international Use.
9. Become partners with the a market leader in Martial arts.

Sponsorship of your national team/federation:

SMAI will assist agents with the sponsorship of the national team in order to create brand awareness at an Elite level internationally. SMAI will assist the agent by providing products for the national team at a free or reduced pricing. In order to take advantage of this program SMAI requires:
 

1. Letter from the federation about the sponsorship team and the period of sponsorship stated on the federation letter head along with an agreement that the sponsored team must wear the SMAI products in national and international WKF Sanctioned events.
2. Photo of the team wearing the SMAI products supplied (10 high quality images must be supplied)
3. Update of the national sponsored teams achievements must be sent on a monthly basis along with names and places achieved and photos of events from the national federation photographer.

Once these requirements have been met we will reimburse the agent for the cost of the uniform and protectors supplied to the national team for sponsorship depending on the initial agreement between SMAI and the Agent.

For more information please do not hesitate to contact us at any time.

SMAI COPYRIGHT
 

SMAI COPYRIGHT
Copyright All images and content on this website including logos, designs, photos, text are all copyright 1985 of Sports Master Athletic International Pty Ltd and cannot be duplicated without our expressed consent.

Use of www.smai.com.au you may not modify, transmit or download or use any material from this website for any personal, public or commercial purpose. SMAI has the right to alter these terms and conditions at any time.