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STALL MATS WARRANTY

GENERAL WARRANTY

All products sold by SMAI have a manufacturing warranty that covers the structural integrity of the product, and so long as the equipment is fit for its intended purpose (this excludes clearance items). If your product turns out to be faulty or damaged, SMAI will repair, replace or refund the item; unless (but not limited to):

  • The product has not been used for its original intended purpose
  • Normal wear and tear
  • Cosmetic damages
  • Misuse
  • Incorrect installation/assembly
  • Improper storage
  • Poor maintenance
  • Outside the warranty period
  • Lack of proof of purchase

Unless otherwise specified in our Warranty Policy, all products have a 3 month manufacturing warranty, starting from date of invoice.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Please be advised that it is the responsibility of the purchaser to ensure correct installation and maintenance of the products, and inform further users or clients of proper equipment usage and handling. We recommend that you conduct regular equipment audits to ensure that all your products are correctly maintained and replaced as required.

STALL MATS WARRANTY

Item Name

STALL MATS

Includes

Stall Mat

Type of Warranty

Manufacturing Fault

Warranty Period

12 months

Do Not

  • Clean with harsh chemicals
  • Incorrectly install
  • Use incorrect chemicals, pesticides or herbicides
  • Use incorrect cleaning methods
  • Store or place any heavy or sharp items on the mat as this may cause a permanent indentation on the surface
  • Bend or fold the mat

Exclusions

  • Burns, cuts, accident, vandalism, abuse, negligence, sweat
  • Abrasions/indentations due to use of inappropriate footwear or sports equipment
  • Minor sizing variances caused by natural temperature variance in EVA foams
  • Normal wear and tear, cosmetic damages, surface scratches

Maintenance

  • High traffic areas are more susceptible to wear and tear and therefore need more attention when it comes to maintenance
  • Clean mats with a vacuum cleaner and finish with warm water, damp mop/cloth using a PH-neutral detergent solution.
  • If using outdoors or in well-drained areas, they can be hosed or washed with a pressure cleaner without damaging the mat
  • If the tiles move causing gaps to develop between the tiles; it is recommended that the gap/s be filled with black silicone/gap filler available from leading hardware stores OR lay with double sided tape when first installing.

 

© Copyright 2017 SMAI
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