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X-Frame Warranty

CLICK HERE TO VIEW FULL WARRANTY POLICY

 

GENERAL WARRANTY

All products sold by SMAI have a manufacturing warranty that covers the structural integrity of the product, and so long as the equipment is fit for its intended purpose (this excludes clearance items). If your product turns out to be faulty or damaged, SMAI will repair, replace or refund the item; unless (but not limited to):

  • The product has not been used for its original intended purpose
  • Normal wear and tear
  • Cosmetic damages
  • Misuse
  • Incorrect installation/assembly
  • Improper storage
  • Poor maintenance
  • Outside the warranty period
  • Lack of proof of purchase

Unless otherwise specified in our Warranty Policy, all products have a 3 month manufacturing warranty, starting from date of invoice.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Please be advised that it is the responsibility of the purchaser to ensure correct installation and maintenance of the products, and inform further users or clients of proper equipment usage and handling. We recommend that you conduct regular equipment audits to ensure that all your products are correctly maintained and replaced as required.

X-FRAME WARRANTY

Item Name

X-FRAME and XF ACCESSORIES

Includes

XF Coded Items & Accessories

Type of Warranty

Manufacturing Fault

Warranty Period

Steel frames and welds: 5 years
Upholstery: 12 months

Do Not

  • Clean with harsh chemicals
  • Hit with hard or sharp objects as this will damage the powder coating

Exclusions

  • Usage of XF products within 10kms of coastal areas will have limited warranty as natural salt and coastal conditions speed up the natural wear and tear of the products
  • All custom fabrications are warranted against structural faults under the normal SMAI-FIT warranty policy, however custom fabrication cannot be returned or refunded as it is manufactured specifically for the custom frame setup and cannot be reused or on-sold.
  • Normal wear and tear, cosmetic damages, surface scratches, chipping

Maintenance

  • Powder coating is designed to be used indoors and if placed outdoors or in contact with moisture for prolonged periods of time the material may develop surface rust.
  • It is the responsibility of the user to maintain through cleaning with a penetrative lubricant such as WD-40 and wiped clean with a dry cloth.
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