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JULY COVID-19 UPDATE: WE ARE OPERATING WITH COVID SAFE POLICIES IN PLACE. SHOWROOM IS CLOSED. ONLINE DELIVERY AND CLICK & COLLECT ORDERS AS NORMAL

Air Rower Warranty

VIEW AIR ROWER MAINTENANCE AND TROUBLESHOOTING

CLICK HERE TO VIEW FULL WARRANTY POLICY

GENERAL WARRANTY

All products sold by SMAI have a manufacturing warranty that covers the structural integrity of the product, and so long as the equipment is fit for its intended purpose (this excludes clearance items). If your product turns out to be faulty or damaged, SMAI will repair, replace or refund the item; unless (but not limited to):

  • The product has not been used for its original intended purpose
  • Normal wear and tear
  • Cosmetic damages
  • Misuse
  • Incorrect installation/assembly
  • Improper storage
  • Poor maintenance
  • Outside the warranty period
  • Lack of proof of purchase

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Please be advised that it is the responsibility of the purchaser to ensure correct installation and maintenance of the products, and inform further users or clients of proper equipment usage and handling. We recommend that you conduct regular equipment audits to ensure that all your products are correctly maintained and replaced as required.

 

AIR ROWER WARRANTY

Item Name

AIR ROWER

Type of Warranty

Manufacturing Fault

Warranty Period

Frame: 3 years
Seat, Components & Console: 1 year

SMAI will provide parts required in legitimate warranty claims and repair costs if deemed under warranty, customer must provide the serial number and proof of purchase in all warranty claims. Please refer to the maintenance as it is an essential part of ensuring the longevity of your machine as if the damage is from lack of maintenance or misuse it may not be covered

Do Not

  • Do not: attempt to open the monitor or internal components at any time as this will also void your warranty and may lead to serious injury or death. If you suspect the machine is not functioning correctly we suggest consulting a professional and cease use immediately as lack of maintenance or degraded parts may lead to injury
  • Do not: wear loose clothing as it may get stuck on the slide rail
  • Do not: place hands on slide rail
  • Do not: use excess liquid, cleaning chemicals or spray bottles to clean the monitor. Liquid damage may occur
  • Do not: let go of the rowing handle intentionally during use

Exclusions

  • Normal wear and tear, cosmetic damages, damage to the surface or components due to lack of maintenance or misuse
  • Damages caused by servicemen or repairmen, which are unauthorized by SMAI
  • Liquid damage to monitor
  • Cords and monitor are also not covered under the warranty and these components must be monitored to ensure safe use within a commercial environment and replaced by a professional is necessary at the buyers cost, parts are available for purchase from SMAI.
  • Monitor Battery

Maintenance

  • WEEKLY - Chain Should be lubricated weekly in a commercial environment
  • MONTHLY - Operate the exercise machine for at least 60min per month to maintain the internal battery charge. 
  • Cleaning is an essential part of the outer maintenance as sweat is highly corrosive and will destroy all components over time if not maintained. Correct maintenance requires wiping the machine down weekly with a cloth and PH neutral detergent and wiping dry, coating the metal components with a penetrative lubricant such as WD40 and wiping dry will also protect the frame against rust. 
  • Do not spray or apply liquid directly to the display monitor. Use a slightly damp cloth to clean monitor. 
  • General visual check of the machine and all screws, Nuts and bolts is also highly recommended on a daily basis

 

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