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BATTLE ROPES/CLIMBING ROPES WARRANTY

GENERAL WARRANTY

All products sold by SMAI have a manufacturing warranty that covers the structural integrity of the product, and so long as the equipment is fit for its intended purpose (this excludes clearance items). If your product turns out to be faulty or damaged, SMAI will repair, replace or refund the item; unless (but not limited to):

  • The product has not been used for its original intended purpose
  • Normal wear and tear
  • Cosmetic damages
  • Misuse
  • Incorrect installation/assembly
  • Improper storage
  • Poor maintenance
  • Outside the warranty period
  • Lack of proof of purchase

Unless otherwise specified in our Warranty Policy, all products have a 3 month manufacturing warranty, starting from date of invoice.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Please be advised that it is the responsibility of the purchaser to ensure correct installation and maintenance of the products, and inform further users or clients of proper equipment usage and handling. We recommend that you conduct regular equipment audits to ensure that all your products are correctly maintained and replaced as required.

BATTLE ROPE/CLIMBING ROPES WARRANTY

Item Name

BATTLE ROPES & CLIMBING ROPES

Includes

Battle Ropes, Climbing Ropes, Cargo Nets

Type of Warranty

Manufacturing Fault

Warranty Period

3 months

Do Not

  • Affix the rope to a sharp or abrasive surface as this will wear out the nylon protective cover
  • Use the ropes on an abrasive surface
  • Mount using metal on metal components as friction will cause damage over time

Exclusions

  • Normal wear and tear, cosmetic damages, surface scratches
  • Screws falling out: This does not affect the core purpose of the ropes. If this occurs, we will dispatch you the parts with simple instructions required to replace the screw.
  • The need to repair the Battle rope grip ends is not considered a manufacturing fault as it can be easily rectified and will not affect the life or use of the rope.

Installation

  • Do not install or use battle ropes on an abrasive surface. Doing so will void your warranty due to misuse as that is not SMAI’s intended purpose for the battle ropes.

Maintenance

  • The ends of each rope are sealed and covered in a plastic coating. In some cases, due to heavy use the plastic coating can become dislodged which can easily be rectified by reinserting the coating onto the rope and affixing the hose clamp provided onto the top of the plastic coating. Secure the clamp and cover with electrical tape.
  • Check the hanging components regularly for any signs of wear and tear and replace as necessary to minimize risk of injury or further damages
  • Use only with the SMAI anchor point
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