Shipping & Delivery
DISPATCH & DELIVERY - LATEST UPDATE 11TH MAY 2022
NORTHERN RIVERS | QLD | NSW - FLOODING - 11TH MAY 2022
Expect continued delays due to flooding.
Please be aware that major flooding in NSW, QLD and Northern Rivers and the surrounding areas is impacting the deliveries. Expect delays.
WESTERN AUSTRALIA / PERTH DELIVERY UPDATE - 11TH MAY 2022
Shipping Delays - Perth / Western Australia.
We have been advised by multiple shipping carriers to expect delays to delivery due to a spike in COVID-19 cases in Perth / WA. We apologise for any inconvenience.
All orders are leaving our warehouse within 1-2 business days.
Our team are doing everything in our control to have orders delivered. Our staff appreciate your kindness and understanding when making enquiries.
Pickups: We currently offer daily pickups at selected times from our warehouse in Wollongong, NSW. Please place your order online and select your pick up time at checkout. Please do not come before your allocated pickup time. This ensures safe social distancing measures.
Shipping Costs: Calculated during checkout, taking into calculation the quantity of items ordered, the weight, and the dimensions.
Dispatch: 1-2 business days from our warehouse. However if we experience a sudden surge in orders, then dispatch may be delayed by another couple of days. Tracking confirmation will be provided by email.
Delivery: All orders are dispatched from Wollongong, NSW. We use Star Track for satchels under 5kg. We use Toll Priority & Hunter Express for loose cartons and pallets. This will take 1-6 days to major cities across Australia, depending on your location. Regional and rural areas may take longer as 3rd party contractors may be engaged for the delivery. Please note that 95% of deliveries are completed on time. Your delivery may be delayed due to unexpected volume increases or other delays outside of our control.
For larger items or multiple pallets, we use the Main Freight Express service which may take 1-2 days longer, depending on your location.
Authority to Leave (ATL): All carriers are now defaulting deliveries to authority to leave (ATL) where possible and will not be requesting a physical signature from the customer/receiver. If the delivery address is unattended and the driver considers there to be a safe area to leave the goods, Authority To Leave will be followed and no name obtained. Once the goods are left in a safe area, delivery drivers will do their best to make a note of the location or take a picture as proof of delivery.
What if the goods are of a high value or Authority to Leave isn't possible?
For a pallet load to residential address or for high volume orders we may send with Main Freight Express who will call prior to delivery to arrange a suitable time.
For businesses: if your business is not open Monday to Friday 9am-5pm you can also add a neighbouring business that is open during this hours that may be able to receive delivery on your behalf. Alternatively, you can send to a residential address where there may be somewhere safer to leave unattended.
For residential: please specify somewhere safe to leave delivery (e.g. front door, side gate), or alternatively a friend or family member's address who is home all day (WFH) or have a safer place to leave unattended.
Transit Insurance: You need to sign for your goods on delivery in order to be covered by insurance for any theft, damage or loss to your goods during transit. Where written authority has been provided to deliver without signature, any insurance cover will be voided.
Delays: We always try to ensure that your order is delivered in a prompt and timely manner, however, factors outside our control may cause delays. SMAI is not liable for any loss that may occur as a result of such delays.
View full shipping & delivery information here.