Shipping & Delivery
Pickup: Available from our Head Office, 93 Jardine St, Fairy Meadow NSW 2519 Australia. Orders will be available for pick up within 1-2 business days. We will call you to arrange a suitable time.
Shipping Costs: Calculated during checkout, taking into calculation the quantity of items ordered, the weight, and the dimensions.
Dispatch: Within 1-2 business days from our warehouse. Tracking confirmation will be provided by email.
Delivery: 1-6 business days to major cities in Australia via Star Track Express (for satchels, loose cartons and pallets). For larger items or multiple pallets, we use Toll’s general service, which may take longer than our express service.
When you receive your items: Delivery times will be between 9am to 5pm (weekdays only). A signature is required. Please note, if there is no one available to sign for your order, 2nd delivery charges may apply.
Transit Insurance: You need to sign for your goods on delivery in order to be covered by insurance for any theft, damage or loss to your goods during transit. Where written authority has been provided to deliver without signature, any insurance cover will be voided.
Delays: We always try to ensure that your order is delivered in a prompt and timely manner, however, factors outside our control may cause delays. SMAI is not liable for any loss that may occur as a result of such delays.
View full shipping & delivery information here.