EVA Jigsaw Mats Warranty

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GENERAL WARRANTY

All products sold by SMAI have a manufacturing warranty that covers the structural integrity of the product, and so long as the equipment is fit for its intended purpose (this excludes clearance items). If your product turns out to be faulty or damaged, SMAI will repair, replace or refund the item; unless (but not limited to):

The product has not been used for its original intended purpose
Normal wear and tear
Cosmetic damages
Misuse
Incorrect installation/assembly
Improper storage
Poor maintenance
Outside the warranty period
Lack of proof of purchase

Unless otherwise specified in our Warranty Policy, all products have a 3 month manufacturing warranty, starting from date of invoice.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Please be advised that it is the responsibility of the purchaser to ensure correct installation and maintenance of the products, and inform further users or clients of proper equipment usage and handling. We recommend that you conduct regular equipment audits to ensure that all your products are correctly maintained and replaced as required.

EVA Jigsaw Mats Warranty

Item Name	MATS - FLOORING
Includes	Jigsaw Wacoku, Jigsaw Korean Style, Jigsaw SMAI
Type of Warranty	Manufacturing Fault
Warranty Period	12 months
Do Not	Clean with harsh chemicals Incorrectly install Use incorrect chemicals, pesticides or herbicides Use incorrect cleaning methods Store or place any heavy or sharp items on the mat as this may cause a permanent indentation on the surface Bend or fold the mat
Exclusions	Burns, cuts, accident, vandalism, abuse, negligence, sweat Abrasions/indentations due to use of inappropriate footwear or sports equipment Minor sizing variances caused by natural temperature variance in EVA foams Normal wear and tear, cosmetic damages, surface scratches
Maintenance	Due to the density and material of the Jigsaw mat, it may expand or contract slightly in areas with temperature variance or radiant heat source. This will not affect the safety or functionality of the mat but it will cause slight permanent change to the size of the mat over time. This will be more evident in the thinner mats such as the 20mm models. This may affect you later down the track when adding new mats due to slight size variation in the jigsaw pattern. Clean mats with a warm water, damp mop/cloth using a PH neutral disinfectant. It is recommended that shoes not be worn on the mats as the rubber on the shoes will scratch and scuff the surface of the mat and cause cosmetic damage. Sharp toenails can often scratch the surface as well.