Air Fit - Right Crank Arm (Part E05)
COVID-19 UPDATE ON DISPATCH & DELIVERY 01/09/2020
Pick Ups: We currently offer daily pickups at selected times. Please place your order online and select your pick up time at checkout.
Dispatch: Our normal dispatch time is 1-2 business days. However, if we experience a sudden surge in orders, then dispatch may be delayed by another couple of days. We appreciate your patience during this time.
State Closures: We are still shipping to all states.
In Store Purchase: Available Monday to Friday 9am-3pm.
SHIPPING UPDATE - SHIPPING CARRIERS DEFAULTING DELIVERIES TO AUTHORITY TO LEAVE
The safety of our partners, retailers and customers is our priority. As the cases of COVID-19 increase, to limit contact when delivering orders, all carriers are now defaulting deliveries to authority to leave (ATL) where possible and will not be requesting a physical signature from the customer/receiver.
How will delivery work during this period?
- The driver will knock or ring the bell, place the goods on the ground and step away.
- A driver may choose to note the full name of a customer instead of obtaining a physical signature.
- If the delivery address is unattended and the driver considers there to be a safe area to leave the goods, Authority To Leave will be followed and no name obtained.
- Once the goods are left in a safe area, delivery drivers will do their best to make a note of the location or take a picture as proof of delivery.
What if the goods are of a high value or Authority to Leave isn't possible?
- For a pallet load to residential address or for high volume orders we may send with Main Freight Express who will call prior to delivery to arrange a suitable time.
- For businesses: if your business is not open Monday to Friday 9am-5pm you can also add a neighbouring business that is open during this hours that may be able to receive delivery on your behalf. Alternatively, you can send to a residential address where there may be somewhere safer to leave unattended.
- For residential: please specify somewhere safe to leave delivery (e.g. front door, side gate), or alternatively a friend or family member's address who is home all day (WFH) or have a safer place to leave unattended.
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Pickups: At selected times from our warehouse in Fairy Meadow, NSW.
Shipping Costs: Calculated during checkout, taking into calculation the quantity of items ordered, the weight, and the dimensions.
Dispatch: Within 1-2 business days from our warehouse. Tracking confirmation will be provided by email.
Delivery: 1-6 business days to major cities in Australia via Star Track Express (for satchels, loose cartons and pallets). For larger items or multiple pallets, we use Main Freight's Express Service, which may take 1-2 days longer.
When you receive your items: Delivery times will be between 9am to 5pm (weekdays only). A signature is required. Please note, if there is no one available to sign for your order, 2nd delivery charges may apply.
Transit Insurance: You need to sign for your goods on delivery in order to be covered by insurance for any theft, damage or loss to your goods during transit. Where written authority has been provided to deliver without signature, any insurance cover will be voided.
Delays: We always try to ensure that your order is delivered in a prompt and timely manner, however, factors outside our control may cause delays. SMAI is not liable for any loss that may occur as a result of such delays.
View full shipping & delivery information here.
We offer 14 days returns for change of mind.
To be eligible for a return, your item:
- Must be unused and in the same condition that you received it
- Must be returned within 14 calendar days of receiving the order
- Must be in its original packaging
- Must have the receipt or proof of purchase (please enclose in return)
Items not eligible for return:
- Items on sale / clearance / end of the line
- Requests received after 14 days of receiving your order
- Items used or not in original condition and packaging
- Items with no receipt of purchase
Please note that goods must be returned within 2 weeks after SMAI has authorised the return. Returns received outside this period will be returned back to you and redelivery charges will apply.
Please see our Returns Policy for more info.
