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Astro Turf Warranty

CLICK HERE TO VIEW FULL WARRANTY POLICY

 

GENERAL WARRANTY

All products sold by SMAI have a manufacturing warranty that covers the structural integrity of the product, and so long as the equipment is fit for its intended purpose (this excludes clearance items). If your product turns out to be faulty or damaged, SMAI will repair, replace or refund the item; unless (but not limited to):

  • The product has not been used for its original intended purpose
  • Normal wear and tear
  • Cosmetic damages
  • Misuse
  • Incorrect installation/assembly
  • Improper storage
  • Poor maintenance
  • Outside the warranty period
  • Lack of proof of purchase

Unless otherwise specified in our Warranty Policy, all products have a 3 month manufacturing warranty, starting from date of invoice.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Please be advised that it is the responsibility of the purchaser to ensure correct installation and maintenance of the products, and inform further users or clients of proper equipment usage and handling. We recommend that you conduct regular equipment audits to ensure that all your products are correctly maintained and replaced as required.

ASTRO TURF WARRANTY

Item Name

ASTRO TURF

Includes

Astro Turf Track, Double Turf Track, Single Sled Track

Type of Warranty

Manufacturing Fault

Warranty Period

12 months

Do Not

  • Use a sled which has scratched or damaged feet
  • Drop sharp items onto the track
  • Use abrasive materials on the track
  • Clean with harsh chemicals, herbicides or pesticides

Exclusions

  • Wearing out of the turf's fibres is considered wear and tear - you will need to regularly maintain by vacuuming (if indoor) or hosing down with water (if outdoor)
  • Abrasions due to use of inappropriate footwear or sports equipment
  • Uses of in-fill products of an incorrect grade or level
  • Use of incorrect cleaning methods
  • Damages caused by incorrect installation
  • Normal wear and tear, cosmetic damages, surface scratches

Installation

  • Follow your instruction manual closely when installing your turf. It is recommended to use a professional carpet layer to assist you with installation.

Maintenance

  • If used indoors: Spray with a PH Neutral detergent, allow to dry and vacuum regularly
  • If used outdoors: Spray with a PH Neutral detergent, wash or hose with water regularly
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