COVID-19 UPDATE ON DISPATCH & DELIVERY 01/04/2020
Pick Ups: Please note due to the current COVID-19 restrictions and the rising cases in Wollongong due to community based transmissions, our front office will be temporarily closed until further notice, to protect our team, their families and our beloved community. Please respect our decision as we all have loved ones we need to protect too. Please place your order online and select shipping for contactless delivery. We appreciate your patience during this time, as we are all in this together, and need to work together to flatten the curve.
Dispatch: Due to the high volume of orders, dispatch time is approx. 2-4 business days. We thank you for your patience while our team smash through the backlog of orders.
State Closures: We are closely monitoring this everyday, however, please note that we are still shipping to all states.
What happens if there are more lockdowns: We are closely monitoring the advice of federal, state and local governments, however, on 29/02/2020 our PM has advised that warehousing, home delivery, sporting equipment, and gym mats are all essential for Australians to get through the next few months, so we are very optimistic that we will be able to continue to operate, so that you continue to train and exercise at home.
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Pickups: Currently unavailable
Shipping Costs: Calculated during checkout, taking into calculation the quantity of items ordered, the weight, and the dimensions.
Dispatch: Within 1-2 business days from our warehouse. Tracking confirmation will be provided by email.
Delivery: 1-6 business days to major cities in Australia via Star Track Express (for satchels, loose cartons and pallets). For larger items or multiple pallets, we use Main Freight's Express Service, which may take 1-2 days longer.
When you receive your items: Delivery times will be between 9am to 5pm (weekdays only). A signature is required. Please note, if there is no one available to sign for your order, 2nd delivery charges may apply.
Transit Insurance: You need to sign for your goods on delivery in order to be covered by insurance for any theft, damage or loss to your goods during transit. Where written authority has been provided to deliver without signature, any insurance cover will be voided.
Delays: We always try to ensure that your order is delivered in a prompt and timely manner, however, factors outside our control may cause delays. SMAI is not liable for any loss that may occur as a result of such delays.
View full shipping & delivery information here.
